Tracks

Focus on government regulations, new policies being put in place (all over the country), regulations property managers need to be aware of and legal actions taking place. Sessions within this track would fall under one of these categories and help prepare you on working with your local officials.

• Legal
• Advocacy
• Regulations
• Government Affairs

Focus on strategic initiatives that drive your business forward and towards growth (i.e. revenue management and software platforms), for those newer to the industry (gaining a general understanding of the industry and business) and succession planning. Sessions within this track would fall under one of these categories and help prepare you to grow your business and prepare for the future.

• Starting a Property Management Company

- Why get into the industry

• New to Vacation Rentals
• Software Platforms/Options
• Revenue Management

Focus on budgeting processes, accounting information to properly run your business, legal understandings (OSHA regulations, understanding when you may need a lawyer, ADA guidelines) and more. Sessions within this track would fall under one of these categories and help prepare you on your financial understanding and staying current on legal issues related to your company.

• Accounting for non-Accountants
• ADA
• OSHA
• Budgeting

Focus on the guest! Guests are not tourists, visitors, or travelers. It’s important to understand how to market to them, their arrival experience, issue recovery, guest follow up on reviews/surveys and the rebooking process. Sessions within this track would fall under one of these categories and help prepare you to have the ultimate guest experience!

• Marketing
• Revenue Management
• Inside Sales (Closing Leads)
• Arrival Experience
• Issue Recovery/Guest Relations
• Follow Up (Reviews, Surveys, etc.)
• Rebook Process

Focus on the people side of your company. This would be anything from your organizational structure, job descriptions, how you recruit, to hiring, onboarding and new hire training. This is where you’d review employee handbooks, annual reviews, company culture and how to support your team. Sessions within this track would fall under one of these categories and help prepare you to ensure your employees are happy and satisfied within their roles and responsibilities.

• Organization Structure, Job Descriptions, Recruiting
• Culture/Employee Engagement
• Hiring, Onboarding, Training
• Employee Handbook
• Succession Planning/Personnel Development
• Annual Reviews / Goal Setting and Alignment

Focus on maintenance, housekeeping, laundry and the scheduling, coordination and execution of these tasks. Not only will you talk about ‘back-of-house’ but you’ll also understand off-season work (generating income), seasonal employment (contractors vs. employees (training and onboarding for these staff members) and preventative maintenance. Sessions within this track would fall under one of these categories and help prepare you to understand all operations that are part of your business – no matter how big or small.

• Laundry
• Housekeeping
• Maintenance

- Preventative Maintenance
- Off-Season Work (Generating Income)
- Hiring/Training
- Inventory / Supplies management

• Pool / Spas / Hot tubs
• Seasonal Staffing: Contract vs Employees

- Hire, Train, Manage
- Effective Onboarding and Training

Focus on the owner! From acquisition strategies, to effective onboarding, to preparing the property for rentals (design, safety, security, etc.), sessions within this track will help you have a great owner relationship and further the owner’s journey with your company.

• Acquisition (Strategies in a competitive environment beyond lower commissions)
• Owner On-Boarding
• Owner Experience (Rates/rentals, Finances, Rev/Rates Management etc.)
• Property Management (Safety, Security, Habitability, Design for VR Functionality)
• Owner Retention