Opening Keynote Presentation - Ben Nemtin
Resilience In the Face of Uncertainty
Tuesday, Oct. 15 | 9 - 10:15 a.m. MST
The world is changing faster than we ever imagined, leaders and teams have to dig deep within themselves to break through and find opportunities in uncertain times. Before becoming a #1 NYT best-selling author, playing basketball at the White House, having beers with Prince Harry, or living out his other dreams, Ben suffered from crippling depression.
After committing to a series of positive life changes, Ben had a shift in perspective that changed his outlook on life and opened himself up to endless possibilities. From there he committed to following his buried dreams and helping others through acts of service. The rest is history and Ben’s life-changing message has opened up audiences around the world to cultures of service, gratitude, and endless potential.
As a result of this program, attendees will:
- Recognize that all aspects of your life impact your work performance
- 8 practices that increase well-being during times of stress, anxiety, and burnout (Resilience Toolkit)
- Proof that small acts of service can create a large-scale impact in your organization and community
- Transform your perspective to optimize performance
Closing Keynote Presentation - Brittany Hodak
Creating Superfans: How to Turn Customers Into Lifelong Advocates
Wednesday, Oct. 16 | 9 - 10:15 a.m. MST
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
As a result of this program, attendees will understand:
- Why the best marketing on the planet doesn’t cost anything
- How to consistently elevate ordinary customer moments into extraordinary ones
- Why superfans are the key to thriving businesses now and in the future
Disclaimer: All sessions at the VRMA International Conference will be conducted in English. For translator referrals, please contact us at vrma@vrma.org.